You should contact us immediately if you are dissatisfied with any aspect of the AIF management services provided to you by Carrhae Capital LLP.
Please write to:
The Compliance Officer Carrhae Capital LLP 39 St James’s Street London SW1A 1JD T: +44 (0) 203 205 4850
We take every complaint seriously and your complaint will be handled in accordance with the relevant FCA rules, which may differ depending upon your status, although note that it is Carrhae Capital LLP’s policy to aim to resolve every complaint fairly and in a timely manner. Carrhae Capital LLP has a written internal complaints handling policy, as required by the FCA Rules. You can obtain a copy of this on request, and in the event you should have cause for complaint about the AIF management services which Carrhae Capital LLP provides to you, a copy of the policy will be sent to you.
In the event we fail to resolve a complaint to your satisfaction, or if we fail to do so within eight weeks of receiving your complaint, you may also be entitled to refer your complaint to:
The Financial Ombudsman Service Exchange Tower Harbour Exchange Square London E14 9SR. Telephone: 0800 023 4567 or at www.financial-ombudsman.org.uk.
You should contact us if there is any aspect of the provision of the MiFID investment services provided by Carrhae Capital LLP (“Carrhae”) that you are not satisfied with.
We take every MiFID complaint seriously and your complaint will be handled in accordance with the relevant FCA rules. Carrhae has a written complaints handling policy, a copy of which is available upon request from Carrhae’s compliance department at the above address.
